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Virtual consultation software for dental practices

Turn more website visitors into patients ready to book

Give potential patients a simple way to explore treatment from home, while you spend less time on enquiries that go nowhere.

  • 2 minutesto review each patient
  • Less chair timeon “just looking”
  • More patientsready to book
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  1. 1Patient submits
  2. 2You review
  3. 3Patient views consult
  4. 4They book
Our patient form,
embedded on
your website

The reality

Most website visitors aren’t ready for an appointment

  • Booking can feel like a big first step

    An in person consultation is a lot to commit to when you’re still exploring your options.

  • Interest disappears quickly

    Without an easy next step, potential patients leave and continue their search elsewhere.

  • Early enquiries take up chair time

    Some patients book before they’re ready, leaving your team spending valuable time on people who are still deciding.

What your
patient receives

A branded consultation experience that feels like an extension of your practice. Everything they need to make an informed decision is brought together on one page, designed to move them from curious to booked.

  • A personalised consultation based on their photos
  • Treatment options, timeframes and pricing estimates
  • A before and after simulation of their own smile
  • A clear explainer for each treatment you recommend
  • Reviews and real patient results alongside the booking button

How it works

Four steps, start to finish

  1. 1

    The patient submits photos

    Our patient form sits on your website. Patients upload photos and share what they’d like to improve.

  2. 2

    You review it

    Review their photos, choose the treatment and set your price range. Takes about two minutes.

  3. 3

    They watch it

    A personalised video consultation explains what you found, what you recommend and what comes next.

  4. 4

    Ready to book

    They explore their options, understand the investment and book their assessment when they’re ready.

Simple pricing

Everything included on both plans.
No setup fee.

Single practice

Practice

A$495

per month

One location · 50 consultations a month

  • Unlimited patient submissions
  • 50 personalised video consultations a month
  • Before and after smile simulations
  • Patient portal, booking requests and chat
  • Your branding, pricing and payment options
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Multi-location

Group

A$495

per month, plus A$249 per extra location

Every location under one account · consultations shared across it

  • Everything in Practice
  • Every location under one account
  • 50 consultations, plus 25 for each location
  • Separate pricing, team and branding per location
  • Onboarding and setup help
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Need more? Top up 15 consultations for A$99. Anything you don’t use rolls over.

Good to know

Questions
practices ask

Straight answers to the things you’ll want to know before getting started.

Built around your practice.
Does this replace an in person consultation?

No. SmileReply is designed to be the step before an in person assessment. Patients can explore their options and understand what may be suitable for them before they come in, so your team spends more time with patients who are ready to move forward.

How much time does each patient take me?

Typically around 2 to 5 minutes per patient. The exact time depends on the complexity of the case, the treatments you recommend and how you choose to deliver the consultation.

Do I have to record the consultation myself?

No. You can choose how each consultation is delivered. SmileReply can create a personalised video from your findings, estimates and recommendations, or you can record your own video for the patient.

What does the patient actually see?

They receive a private patient portal containing their consultation. It can include their personalised video, treatment explainer videos, before and after smile simulation, recommended treatments with estimated timeframes and pricing, payment options, real patient results and your practice reviews, and a chat they can ask questions in.

How does the patient book after their consultation?

The patient can book their in person assessment directly from their portal. If you use an online booking calendar, they can be sent straight to it. Otherwise, they can submit their preferred day and time and your practice receives a notification to follow up.

Can this integrate with my existing PMS or CRM?

Yes. SmileReply sends a signed webhook for every consultation sent, booking request and patient message, so those events can flow into your PMS, CRM or an automation tool like Zapier or Make. Anything that can receive a webhook can be connected.

A better way to turn interest into action.

See how SmileReply gives prospective patients the information and confidence they need to take the next step.

Book a demo